Faqs

What if there is an emergency?

You are 100% safe! Not only we are watching your game but also there is an emergency key or button so you can exit at any time should the need arise.

Is it scary?

Not at all. Xcapade is about the enjoyment of a mental challenge. To solve the seemingly unsolvable. Nobody will give you a fright, jump out of the cupboard or anything silly like that.

What are the different rooms?

Each room has a unique theme and a corresponding set of puzzles. The concept of the game is the same, to escape in 60 minutes.

How many people can play it?

2 people can play, but we recommend 4 to 6 people.

I am claustrophobic. Can I play?

We think YES but obviously personal experience may vary. Our rooms are generously sized, high ceiling rooms. Although we lock the room you can come out at any time if you really want to by using the emergency key or button.

How much does the game cost?

It depends on the number of players, starting from $40 per person. Please refer to Price section for details.

Do I have to book?

Absolutely. Without prior booking you can't play. Please don't just turn up, we can't guarantee you a game.

How does booking work?

On our booking page, you will be asked to select the room you want to play, enter the number of players and choose the time slot.

Can we change the number of people in the team?

You can add more people to the team until the last minute. You will just have to pay the difference before your game starts.

Can I cancel or reschedule my game?

Xcapade is a live event with strict timing. Consequently, cancellation, postponement, reschedule and refund are not possible within 24 hours of the game. If you have an issue more than a day before the game, contact us and see what we can do.

I can’t use the booking system.

Please just email or ring us. We will sort you out.

When do I pay?

You pay at the time of booking, just like you do your online shopping with PayPal, VISA or MASTER card.

What should I wear?

Just normal clothes. Maybe just skip the high heels and the tie.

How do I get there?

We are located across the road from Fairfield Railway station, above a lovely café called Bean Counter. Please see the map on the bottom of this page in the Contact section.

Where can I park?

There is limited street parking available with a 2 hours limit, but there are other car parks, nearby.

What if we are running late?

The games start at a particular time. So if you start late, the next game would start late. So if you are running late, you will still be able to start your game but your game has to finish when your time slot finishes.